Ockenden Manor Hotel & Spa, Cuckfield

I had a lovely weekend at Ockendon Manor where the customer service was certainly a highlight. While there were some issues with the room and treatment arrangements, the staff's ability to handle these challenges made my stay enjoyable. However, I had higher expectations for the quality of the room and the dining options, which left much to be desired for the price I paid.

I had a lovely stay at Ockenden Manor Hotel and Spa, where I enjoyed the beautiful setting and high-quality spa treatments. The staff were attentive and provided excellent service, making my experience even more enjoyable. However, the dining options didn't completely meet my expectations, and I did feel the prices were a bit high considering some inconsistencies in the food quality.

My time at the hotel was a delightful mix of relaxation and indulgence. The spa treatments were exceptional, and the dinner was delicious, exceeding my expectations. However, I found breakfast to be a slight letdown, and there were some noise issues in the mornings. Overall, I would love to return, but improvements could be made in certain areas.

I had a mixed experience at the hotel. On one hand, the spa amenities and treatments were fantastic, providing a relaxing atmosphere that I really enjoyed. The dining experience, especially the afternoon tea, was delightful but slightly inconvenient as it required leaving the spa area. However, the room I stayed in left much to be desired, and the initial customer service encounter regarding my booking issues was quite disappointing.

I had high hopes for this spa hotel, but there were clearly some areas that need improvement. While the spa treatments were delightful and on par with my expectations, the room and dining experiences were not as stellar. The staff did their best to be accommodating, but the general atmosphere and upkeep left something to be desired. Overall, it felt overpriced for what was delivered.